Are you experiencing “another computer is using the printer” issue on your Canon printer?
This article will be a troubleshooting guide for this and a couple of other Canon printer issues. This guide will also be as detailed as possible, giving you clear instructions and guidelines that will help you do your Canon printer troubleshooting, and find and solve critical issues that include “another computer is using the printer” issue.
First, let’s take a general look at Canon printers. Canon is a Japanese brand that specializes in the production and sales of imaging and optical products. You must have heard about Canon cameras, camcorders, and film equipment. The ranges of Canon printers are also manufactured by this same company, so we can always expect the very best of performances when it comes to its printers and imaging equipment.
Canon printers are great choices for use at home, offices, and a perfect fit for people starting printing businesses. There are different ranges and sizes of these Canon printers, so you would want to do considerable research to know which will be best for your specific needs.
Let’s take a look at some Canon issues and help you see simple solutions. The first Canon issue we will be talking about is the “another computer is using the printer” issue.
FIXED: Another Computer Is Using the Printer
“Another computer is using the printer issue in Windows 10” is one of the most popular issues with Canon printers. This sometimes happens when the printer gets jammed with so many commands. It’s like a point where the printer gets confused, so doing a simple restart of the printer works for most people. If it continues, though, the followings fixes can be tried:
Fix 1 – Full Power Cycle (Canon printer troubleshooting)
If the first option doesn’t solve this issue, then you might want to power cycle your computer, printer, and Wi-Fi. You power cycle by turning off all devices, completely and restarting them again.
The first option we shared was just turning off your printer, this time, we try to solve the “another computer is using the printer issue in Windows 10” by turning our printer, computer and Wi-Fi off. When you do these, you’ll be having all these devices reinitialize their set of configurations parameters, recover from an unresponsive state or a module. By doing a full power cycle, you also reset all your network configurations, as they get lost whenever your devices are turned off.
The next stage of the process is to take out the cables on each device and allow them to stay for about 5 minutes. After the 5 minutes elapses, plug the cables back into the devices and turn them back on. This fix should work if the restarting of the printer alone doesn’t work.
Fix 2 – Connect the printer without “WS” (Canon printer troubleshooting)
Most Canon printers have two printers listed, instead of a single printer. Now one of these listings is the normal printer which you would usually use, while the second has a “WS” ending. One of the reasons why the “another computer is using the printer issue” comes up is when you are using the listing ending with “WS” instead of the one without any extensions. Here is an example of what your printer listing looks like:
Canon MG5300 series Printer
Canon MG5300 series Printer WS
Canon MG5300 series Printer XPS
Ps…. “WS” in your Canon printers means web services.
- The next step is to cancel the print jobs you have running,
- Turn your Canon printer off and on
- Restart the spooler service
- Then try selecting the printer listing with no extension.
This has done the trick for many users, so it should work just fine for you. If this too doesn’t work, then give the next fix a try.
Fix 3 – Change the Default Printer (Canon printer troubleshooting)
The “another computer is using the printer issue” could come up when the default browser was set to the wrong printer and you’re trying to print with the wrong printer. If you remember, earlier we mentioned that on the list of printers, there are those with other extensions, and one of these is the “WS” suffix.
If you have the default printer as any of the printers with these suffixes, then you might be able to rectify the fault by simply changing the default printer to the one without the suffix, the main printer device.
- Go to Settings on your windows start menu à click on Devices
- Under Devices, click Printers & scanners in the left pane à Click on your Printer in the right pane à click Open Queue
- Click on Printerà Set as Default Printer (option is in the drop-down menu)
- Try printing again and see if everything is back to normal.
Fix 4 – Get the latest Canon printer Drivers
There is a chance that the problem of Canon printer won’t print is a result of outdated drivers or faulty printer drivers. If your driver is outdated, there is a chance that you’d be facing a lot more issues than the “another computer is using the printer” issue; you’ll see other issues like compatibility issues, lagging and freezing.
- Download the right drivers on Canon’s official website. Ensure that the driver you download is the one for your brand and device model. You’ll find this either at the front, under, or back of your printer.
- After downloading the driver, Press Windows+R to launch Run à enter this line “devmgmt.msc” à press Enter to launch your computer’s device manager.
- Scroll through the hardware à open the sub-menu names “Print Queues” à click on the printer hardware à then select Update Driver.
- Select Browse My Computer for Driver Software when you’re asked to select which way you wish to proceed with your driver update à Click Proceed.
- In this stage, you’ll have to find the driver you selected. Verify that it is the right driver for your printer.
- Restart your PC and see if the problem was solved.
PS: While we recommend updating printer drivers to most users when your Canon printer won’t print, we also try to encourage to you see if uninstalling and reinstalling the driver, or selecting the option to search the for device driver online works. This option has worked for some users, so we are open to exploring it.
Fix 5 – Use the troubleshooter
If other options don’t work, then the troubleshooter might be of good use.
- From the Windows start menu, open Settings à Then select Update & Security
- Click Troubleshoot in the left pane à Click Find and Fix Problems with Printing in the right pane.
- Click Run the Troubleshooter
The instructions on the screen are pretty easy to follow. Follow the instructions as the troubleshooter tries to find and fix printing problems. If the Troubleshooter finds any issues, one of the benefits of this option is that it suggests solutions, and also directs you wherever you need to go to find the fixes.
Let’s review some other guides that will help you get the most from your Canon printers.
How to Connect Canon Printer to Wi-Fi
How to Connect Canon PIXMA MG3540 Printer to Wi-Fi
To connect your Canon PIXMA MG3540 Printer to Wi-Fi, there are a couple of steps you need to follow. Before you try connecting your printer to Wi-Fi, your access point must have a physical WPS push button available. You can check your device user manual to get details of this. You should also have Wi-Fi Protect Access (WPA) or WPA2 protocol. This should be easy if your access point comes with WPS enabled.
Here are the main ways to connect your Canon PIXMA MG3540 Printer to Wi-Fi:
How to connect your Canon Printer to Wi-Fi – WPS Method
- Turn the printer on, if it hasn’t already been.
- Press and Hold the Wi-Fi button on the top of the printer until you see the alarm light flash once.
- When the lamp next to the Wi-Fi button starts to flash blue, go to your access point and press the WPS button within 2 minutes.
- The Wi-Fi light on your Canon printer should continue flashing / searching. The moment it starts connecting to the access point, the power and Wi-Fi lamp will start flashing.
- After your Canon printer successfully connects to your Wi-Fi network, the power light, and the Wi-Fi lamp will stop flashing and remain steady.
How to Connect Canon Mx490 Printer to Wi-Fi
- To connect your Canon Mx490 Printer to Wi-Fi, follow the steps outlined below.
- Turn your printer on. To know if it’s turned on, the POWER light will be lit.
- Press the Setup button on the printer.
- Use the navigation buttons to select the Wireless LAN setup.
- Press the OK button
- After this, we expect the printer to automatically search for compatible wireless routers. You will need to select the method that matches the screen displayed on your printer.
How to Connect Canon MG3620 Printer to Wi-Fi
To Connect Canon MG3620 Printer to Wi-Fi, follow the steps we have outlined below. It takes you through the complete process of setting up and having your Canon printer running.
Before you start this process, it’s important that the printer is running, check, and see if the ON light is lit. You also need to wait for all the processes that are running to either finish or you end them yourself. If the Wi-Fi Lamp is flashing, then you need to press the stop button.
So now let us go into the processes of connecting the Canon MG3620 printer to Wi-Fi. I try to make the steps of how to connect my Canon MG3620 printer to Wi-Fi super easy and as detailed as possible.
Connect my Canon MG3620 printer to Wi-Fi Step 1: Going wireless
- Press and hold the Wi-Fi button on the printer until the ON lamp flashes.
- Press the color button and the Wi-Fi button
- The Wi-Fi lamp should start flashing quickly. The ON lamp should also be lit by this stage.
- You can now return and continue the setup process on your PC.
Canon Pixma MG3620 Wireless Setup Windows 10
On Windows 10, you can connect the Canon MG3620 printer to Wi-Fi by:
- Visit the official Canon website and select your operating system and the product model you have.
- You should click the download to start the wireless process à Click save and select the destination you want it saved in.
- The next stage is to open and follow the Run prompt (you have to click on the file if you’re not prompted)
The Canon Pixma MG3620 Wi-Fi setup for MAC is the same as the one on Windows 10, there are not so many differences. So if you are connecting Canon 3620 printer to Wi-Fi on MAC, you can follow the instructions we have above.
Step 2 – Wireless LAN Connection of Canon MG3620 Printer to an Access Point using the WPS Push Button Steps
- Press and hold the Wi-Fi button until the ON light flashes.
- Press the Start button, after which you press the Wi-Fi button.
- The Wi-Fi light should now start flashing quickly and the ON light should stay lit now.
- While your Wi-Fi light continues flashing, press and hold the WPS push button on the router for 2 minutes.
- The connection should start processing now. The ON light and Wi-Fi light on the printer should now stay lit, (not flashing).
Step 3: Connecting Your Canon MG3620 Printer to a Wireless LAN the WPS PIN Code Steps
- Press and hold the Wi-Fi button on the printer and wait for the ON light to flash.
- Then press the Wi-Fi button. You should see the wireless connection setting and pin code information printed.
- Press and hold the stop button after 16 flashes.
- Enter and set the WPS pin code found on the Network Configuration page we printed in the preceding step.
If the connection is complete, the Wi-Fi lamp on the printer should now stay lit.